Every TEN SPACE product is covered by a 1 Year Warranty and a 7 Days Check Warranty. Faulty units are replaced with brand-new units; we do not repair.
1 Year Warranty
Every TEN SPACE product carries a one-year warranty against manufacturing defects from the date of purchase. If a unit stops working within the warranty period and has no physical breakage, we replace it with a brand-new unit. The warranty is serviced through our authorized shopkeepers: retail customers claim through the shop they purchased from, and shopkeepers claim directly with TEN SPACE (see How to claim below).
7 Days Check Warranty
Dealers may check stock for 7 days from the date of dispatch. Any unit found faulty out of the box within this period is replaced with a brand-new unit. Products must be returned in original packaging with all accessories.
Replacement, not repair
We do not repair products. Every accepted warranty claim is settled by replacing the unit with a brand-new unit of the same model.
What is not covered
- Physical breakage of any kind: cracked, bent, crushed or broken products, cables or connectors.
- Liquid damage, burnt or tampered products, and damage caused by misuse.
A product with physical breakage cannot be replaced under warranty. As long as there is no physical breakage, every other problem with your order can be resolved, so please contact us.
How to claim
TEN SPACE is a wholesale supplier. Warranty claims are accepted only from the authorized shopkeepers and dealers who purchased their stock directly from TEN SPACE.
Shopkeepers and dealers: contact us on WhatsApp through the Request Quote button on any product page, or via the contact form, with the model number, purchase date and a short description or video of the fault. Return the faulty unit in its original packaging with all accessories; once it has been checked, a brand-new replacement is dispatched to you.
Retail customers: if you purchased a TEN SPACE product from a shop, please contact the shopkeeper you purchased it from. Your shopkeeper will process the warranty claim with TEN SPACE on your behalf. TEN SPACE does not handle warranty claims directly from retail customers.